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NOTICE:
To our Valued KR Customers.  For the health and safety of our employees and other customers, we ask that if you have been exposed to, or are exhibiting symptoms of COVID-19, to please remain in your vehicle and call our office number where we will happily assist you over the phone.  Additionally, feel free to use our KR Quick App to place will-call orders as well. Thank you for your understanding.
Home > HDS High Definition Scan Stations > Customer Care Pkg / CCP

Customer Care Packages (CCP)

Customer Care Pkg / CCP

Customer Care Packages (CCP)

The wide range of Leica Geosystems' support and professional services has been organised into a series of Customer Care Packages (CCP's). CCP's make it easier than ever for customers to choose the support and services that best suit their requirements.

Leica Geosystems Customer Care Packages (CCP) ensure you achieve maximum value from your investment. When you buy a CCP from Leica Geosystems, you immediately start to benefit from instant access to our global network of professional support and service teams while you work.

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When you choose a CCP you profit from:

  • Maintenance and warranty plans that ensure top equipment availability
  • Trouble free usage and minimal downtime
  • Preferred hotline access at no additional cost
  • Keeps your personnel productive by enabling them to obtain professional advice when needed

As a Leica Geosystems CCP customer, you will enjoy the security of our global components, combined with the convenience of local benefits.

These packages are operated by a global network of professional support engineers and service technicians, and are available for total stations, GNSS products, digital levels and controllers, as well as HDS products and software.


Customer Care Package offering
With a range of five different CCPs, you will be sure to obtain the package that best suits your particular requirements and budget. From Basic to Gold, Leica Geosystems has the right CCP for your business.



CCPs are available for different durations and coverage levels. For example:

    • Bronze CCPs are offered for selected products and markets.
    • Gold CCPs for total stations contain additional extended maintenance at recommended intervals.
    • Gold CCPs for HDS include an additional backup scanner.


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Covid-19 Update

Due to the Covid-19 Virus and our Governors recent order, the following changes have been made.
  Effective Thursday March 26, 2020 our Washington State offices will be closed to the public.  That includes our Mountlake Terrace and the Fife locations.

Our outside sales staff will be working from home and can still address your needs as normal.  They can be contacted by emailing us at kr@krinc.net.

For all your technical support needs please email us at LeicaSupport@krinc.net

Our locations in Portland, Salt Lake City, Las Vegas and St. George are open for business as usual.

Thank you for your business and your understanding.